1. Introduction

At Geeft, we are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, store, and protect the personal information you provide when using our website and services.

By using our website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

When you register, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Delivery address (division, district, thana, street)
• Payment information (e.g., mobile banking number, transaction ID)
• Order history and preferences

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on the site
• Device type and operating system
• Referring website or search engine

This information is collected using cookies and similar tracking technologies (see Section 6).

2.3 Information from Third Parties

We may receive information about you from third-party payment providers (e.g., bKash, Nagad) or delivery partners when you use their services to complete a transaction on our platform.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders
• To communicate with you about your order status, shipping, and delivery
• To send you receipts, invoices, and customer service communications
• To improve our website, products, and services
• To detect and prevent fraud, abuse, or illegal activity
• To comply with our legal obligations under the laws of Bangladesh
• To send you promotional offers and updates (only with your consent)

We will not use your data for any purpose that is incompatible with the purposes stated above without your prior consent.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

4.1 Service Providers

We share data with trusted third-party service providers who assist us in operating our business, including:

• Delivery and courier companies (for order fulfillment)
• Payment processors (bKash, Nagad, Rocket, bank gateways)
• Website hosting and IT service providers

These providers are bound by confidentiality agreements and are not permitted to use your data for any purpose other than providing services to Geeft.

4.2 Legal Requirements

We may disclose your information if required to do so by law, court order, or government authority under the laws of Bangladesh, including the Digital Security Act, 2018, and any applicable consumer protection regulations.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you via email or a notice on our website if such a transfer occurs.

5. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. These measures include:

• Secure HTTPS encryption on our website
• Restricted access to personal data on a need-to-know basis
• Regular monitoring of our systems for vulnerabilities

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. You are also responsible for keeping your account password confidential.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and shopping cart items
• Analyze website traffic and user behavior
• Improve our website functionality

You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law. Specifically:

• Order and transaction data: retained for a minimum of 5 years for legal and tax compliance
• Account data: retained for as long as your account remains active, and up to 2 years after account deletion
• Marketing data: retained until you unsubscribe or withdraw consent

You may request deletion of your data at any time (subject to legal obligations) by contacting us at support@geeft.com.

8. Your Rights

As a user of Geeft, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal data we hold about you
• Right to Correction: You may request that we correct inaccurate or incomplete data
• Right to Deletion: You may request that we delete your personal data, subject to legal obligations
• Right to Opt-Out: You may unsubscribe from marketing communications at any time
• Right to Complain: You may lodge a complaint with the relevant authority in Bangladesh if you believe your data has been mishandled

To exercise any of these rights, please contact us at support@geeft.com. We will respond to your request within 30 days.

9. Children’s Privacy

Our website is not intended for use by persons under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a child under 18 has provided us with personal information, we will promptly delete it.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., payment platforms, social media). We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you via email or a prominent notice on our website. The updated policy will take effect from the date it is posted.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Geeft Data Privacy Team

Support: support@geeftbd.com

Website: www.geeftbd.com

We are committed to resolving any privacy concerns promptly and transparently.